Got questions? Find answers...
We've pulled together a range of things we frequently get asked... anything we've missed? Just get in touch!
💼 General Questions
We’re a 3PL (third-party logistics) partner for small e-commerce businesses and marketplace sellers. That means we store your stock, pick and pack your orders, and ship them to your customers - so you can stop stressing about fulfilment and focus on growing your brand.
We’re built for smaller, growing sellers. Whether you're a one-person Etsy shop or a new Direct-to-Consumer (D2C) brand juggling multiple sales channels, we’re here to make fulfilment simple and affordable—without scary volume minimums or confusing dashboards.
Nope! Whether you ship 5 or 500 orders a month, you’re welcome at THE BOXD OFFICE. We grow with you!
👋 Getting Started & Support
Simple - contact us today! We’ll walk you through sending your stock and connecting your stores and marketplaces.
Yes. You’ll get hands-on onboarding and real human support. No bots, no scripts, no warehouse confusion. We've got your back! 💪
We’re here for you! Whether it’s a quick question or a big seasonal change, you’ll always have access to our friendly team.
📦 Fulfilment & Services
We can handle most shelf-stable, non-perishable items—from skincare to stationary, from homeware to hobby kits. If you’re unsure, just drop us a message and we’ll let you know.
Absolutely. We’re built to support high-pick orders, bundles, subscription boxes, and more.
Yes! You can provide your own branded packaging, inserts, or gift wrap options—we’ll apply them just the way you want. It's perfect for making your customer experience feel polished and personal.
Yes—you can connect multiple sales channels (Shopify, Etsy, Amazon, etc.) and manage and keep track of everything from a single simple dashboard.
💻 Tech, Tools & Integration
We currently integrate with all of the most popular store-fronts and marketplaces:
- Shopify
- Amazon
- TikTok Shop
- Etsy
- eBay
- WooCommerce
- BigCommerce
...and (so many) more!
Your store sends us the order automatically. We pick, pack, and ship it - then update your store with tracking info. You don’t have to lift a finger.
Not at all. We give you access to your own management dashboard... it’s clean, clear, and designed with non-techy folks in mind. Plus, our team is on hand to help if you ever get stuck. 😉
🚚 Shipping & Delivery
We work with a range of trusted shipping partners—like Royal Mail, DPD, ParcelForce and DHL—to get the best prices, highest reliability and fastest delivery speeds for you to select from for each order (although our systems auto-magically select this for you, based on your rules and instructions, when it comes time to ship!)
Yes! If you've already spent time securing very best rates with existing couriers and you'd prefer to use your own accounts we can absolutely support that too.
We do! We ship globally using tracked international services, whether DHL Express, Royal Mail or DPD. Customs declarations and paperwork - notoriously complicated though that are - are handled as part of the BOXD OFFICE process.
💰 Pricing & Billing
We strive to keep our services simple, transparent and affordable. You’ll pay for:
- Storage (monthly, based on space used)
- Pick & pack (per order)
- Postage (variable by courier & destination)
We also offer a range of optional subscriptions which allow you to integrate more of your stores/marketplaces and give you access to priority support, faster despatch times and lower shipping, storing and processing ('pick & pack', bundling/kitting, manual handling / giftwrapping) costs.
There are no hidden fees, confusing rate cards, or long-term contracts.
Of course! No one business is the same so just tell us what you sell and roughly how many orders you ship per month—we’ll give you honest advice on whether THE BOXD OFFICE is suitable for you and, if we think we can help you and your business, put together tailored estimate and talk you through it.